✅ Ответ / Решение

Log into your Mail.ru Cloud via a web browser, switch to the "List" view, and sort your files by size. Select the heaviest videos or archives, delete them, and immediately empty the Trash bin to reclaim your space.

The Mail.ru cloud storage service is popular for its generous base limits, but heavy usage—especially backing up smartphone photos and videos—can fill it up rapidly. When you hit your storage limit, auto-syncing stops. To get things working again, you need to identify and eliminate the largest files taking up your quota.

What You Will Need

  • A PC or Mac (using a web browser is much faster than the mobile app)
  • Your Mail.ru login credentials
⚠️ Do not simply delete folders blindly. Always check the contents of .zip or .rar archives before deleting them, as they may contain compressed backups of important documents.

Step-by-Step Instructions

  1. Log In: Open your web browser and navigate to cloud.mail.ru.
  2. Sort by Size: In the main dashboard, switch your viewing mode from "Grid" to "List" (usually an icon in the top right). Click the "Size" column header to sort your files from largest to smallest.
  3. Select and Delete: Find the massive files you no longer need (typically old videos or software installers). Check the boxes next to them and click the "Delete" icon.
  4. Empty the Trash: Files moved to the trash still occupy server space. Navigate to the "Trash" (Корзина) section on the left sidebar and click "Empty Trash" to permanently free up your quota.
ℹ️ Editor's Tip

If you use the automatic smartphone backup feature, look for the "Camera Uploads" folder. Often, deleting old screenshots and long videos from this specific folder solves 90% of storage issues.

Alternative Methods

  • Using the Desktop App: Install the Mail.ru desktop client, which mounts your cloud as a local hard drive. You can then use tools like WinDirStat or TreeSize to visually map out exactly which folders are taking up the most space.
  • Selective Sync: If you are running out of space on your local PC rather than the cloud, adjust the app's settings to "Cloud-only", which keeps the files online but removes them from your physical hard drive.

Next Guide: How to quickly clear your email inbox storage

Frequently Asked Questions

❓ How long does the Trash keep my files before permanent deletion?

Mail.ru automatically empties files from the Trash bin after 14 days. If you need the space immediately, you must empty it manually.

❓ Can I buy more space instead of deleting files?

Yes, you can upgrade your plan via the "Increase storage" button on the dashboard. Paid plans offer up to several terabytes of space.